Support
Got a question about oneSafe and haven’t found an answer in the User’s Guide or the oneSafe video tutorials?
Here are the most efficient ways to contact us. We’ll reply as soon as we can. It usually takes us less than 3 business days to answer (more during the holiday season).
Contact the support team on oneSafe
If you have questions on oneSafe features, or you’re experiencing a bug, please:
1) send us a lot of details (screenshots, explanations, etc.). The more, the better. It’s important.
2) please follow these instructions to contact us (it’s important too):
- oneSafe iPhone: go to oneSafe > More > About oneSafe > Report a bug.
- oneSafe Android: send us a mail with a lot of details at onesafe-support@lunabee.com
- oneSafe iPad: go to oneSafe > Settings > About oneSafe > Report a bug.
- oneSafe Mac v2.0.2 and above: in oneSafe, go to Help > Contact us.
- oneSafe Mac (v.2.0.1 and before) and Android: send us a mail with a lot of details at onesafe-support@lunabee.com